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Privacy Policy
Last updated: July 24, 2024

12 Labs ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Service includes:

  • Personal Data: Personally identifiable information, such as your name and email address, that you voluntarily give to us when you register with the Service.
  • Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, and the pages you have viewed.
  • Content Data: Scripts and other content you upload to the service for processing. We process this data to provide the service but do not claim ownership over it.

2. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

  • Create and manage your account.
  • Provide, maintain, and improve our services, including to process your scripts and generate audio.
  • Monitor and analyze usage and trends to improve your experience with the Service.
  • Notify you of updates to the Service.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Sharing of Information

We do not share your personal information with third parties except as necessary to provide our service or as required by law. We may share information with:

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including cloud hosting (e.g., Google Cloud) and AI service providers (e.g., Google AI).
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Service.

6. Your Rights

You have the right to request access to the personal data we hold about you, to request that we correct any inaccuracies, and to request that we delete your data, subject to certain exceptions. To make such a request, please contact us using the contact information provided below.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us via our Contact Page.