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Privacy Policy
Last updated: July 29, 2024

12Labs ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application (the "Service").

1. Information We Collect

We collect information to provide and improve our services. The types of information include:

  • Personal Data: Name and email address you provide when registering with Google or another sign-in method.
  • Content Data: This includes scripts you paste for voice generation, text prompts for our AI script and thumbnail generators, and audio files you upload for voice cloning. This data is sent to our third-party AI service providers for processing.
  • Payment Data: To process credit purchases, we use Razorpay. We do not directly collect or store your full payment card information. We only receive transaction confirmation details.
  • Usage Data: We automatically collect information when you use the Service, such as your IP address, browser type, pages visited, and the time and date of your visit. We use Google Analytics for this purpose.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Create, maintain, and secure your account.
  • Provide and operate the Service, including processing your scripts and prompts to generate AI content.
  • Process transactions and credit purchases.
  • Monitor and analyze usage to improve the Service's performance and features.
  • Communicate with you, including sending service-related notifications and responding to support requests.
  • Prevent fraud and ensure the security of our platform.

3. Sharing of Information

We do not sell your personal information. We may share information with the following third parties to provide our Service:

  • AI Service Providers (Google AI, Hugging Face): Your Content Data (scripts, prompts, audio files) is sent to these services to generate the AI output. We do not link this content to your personal identity in our requests to them.
  • Cloud Storage (Cloudinary): Generated audio and image files may be stored on Cloudinary to deliver them to you efficiently.
  • Payment Processor (Razorpay): When you purchase credits, your payment details are handled directly by Razorpay.
  • Analytics (Google Analytics): We share anonymous Usage Data with Google Analytics to understand how our Service is used.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services.

  • Project Data: Projects you save (including scripts and links to generated audio) are stored in your account's history. You can delete these projects at any time.
  • Content Data: Input scripts and prompts are processed by AI models and are not permanently stored on our primary servers after the generation is complete, though they may be temporarily cached or logged by our AI providers according to their policies.
  • Account Data: We retain your account information as long as your account exists. If you delete your account, we will remove your personal data subject to our legal obligations.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All communication with our Service is encrypted using SSL technology. While we take reasonable measures to protect your information, no security system is impenetrable.

6. Cookies and Local Storage

We use `localStorage` in your browser to save drafts of your work (like scripts in the AI Voice Studio) and your login session. This allows you to pick up where you left off. We do not use third-party tracking cookies for advertising purposes.

7. Your Rights

You have the right to access, correct, or delete your personal data. You can manage your projects and some personal information directly from your account. For other requests, please contact us.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us via our Contact Page.